Crypto Ledger Trust Privacy Policy describes how personal data is collected, processed, stored, and protected when users interact with Crypto Ledger applications, devices, websites, and support services. This policy applies to all platforms where Crypto Ledger software operates, including desktop systems, mobile devices, and web properties providing information and documentation about trust and security topics.
This Privacy Policy was last updated in January 2026. Periodic review is recommended as updates may occur reflecting changes in data handling practices, regulatory requirements, or service capabilities. Continued use of Crypto Ledger services after policy updates constitutes acceptance of revised terms.
Data Collection
Crypto Ledger Trust services collect limited categories of personal data necessary for providing wallet functionality and trust verification.
Device and authentication data includes hardware wallet model identifiers, firmware versions, secure element attestation results, genuine check verification records, and connection information. This data enables device authenticity verification, compatibility assurance, and security feature operation. No personally identifiable information is required to use Crypto Ledger hardware wallets.
Security telemetry encompasses anonymized data about device verification results, error conditions, and potential security indicators. This information supports trust verification and threat detection. Telemetry collection is optional and can be disabled in application settings.
Genuine check records confirm device authenticity through communication with Ledger servers. This verification protects users from counterfeit devices without requiring personal information.
Support interaction data includes information provided when submitting trust-related inquiries or communicating with support staff. This data is necessary to provide accurate security guidance.
Website visitor data comprises standard server logs including IP addresses, browser types, pages visited, and timestamps. This data supports security monitoring and abuse prevention.
Cookies and Tracking Technologies
Crypto Ledger websites use cookies and similar technologies for functionality and security purposes.
Essential cookies enable core website functions including navigation, session management, and security features. These cookies are required for website operation and cannot be disabled without affecting functionality.
Analytics cookies collect anonymized website usage data including pages visited, navigation patterns, and session duration. These cookies support website improvement and can be disabled through the consent interface.
Security cookies support fraud detection, bot mitigation, and abuse prevention by identifying suspicious access patterns. These cookies protect users and infrastructure from malicious activity.
Cookie preferences can be managed through settings links in website footers. Browser configuration can also control cookie acceptance, though this may affect functionality.
Analytics and Performance Monitoring
Crypto Ledger Trust uses analytics to understand application and website usage patterns. Analytics processing occurs in aggregated form and specifically excludes private keys, recovery phrases, account balances, transaction details, and personally identifying information.
Application analytics operate through opt-in telemetry collecting anonymized events such as feature usage, security verification results, and error conditions. Users declining analytics transmit no telemetry data.
Website analytics employ standard platforms for traffic analysis and performance monitoring. This data identifies popular content, technical issues, and user experience improvements.
Security analytics monitor for attack patterns, fraudulent activity, and abuse attempts. This monitoring protects platform integrity and user security.
Analytics data retention follows a 26-month rolling period. After this window, aggregated trend data is archived while raw event data is permanently deleted.
Third-Party Tools and Services
Crypto Ledger Trust integrates with third-party services for specific functions. Data shared with these services is governed by their respective privacy policies.
- Genuine check infrastructure verifies device authenticity through communication with Ledger security servers. This process confirms device integrity without transmitting private keys or recovery phrases.
- Blockchain network nodes receive transaction data when users broadcast transactions. This data is inherently public on blockchain networks and is required for transaction processing.
- Cloud infrastructure providers host backend services under data processing agreements requiring compliance with applicable data protection regulations.
- Analytics platforms process anonymized usage data to provide insights about application and website performance without identifying individual users.
- Content delivery networks distribute software updates and documentation globally while protecting against service disruption.
Data Security
Crypto Ledger Trust implements comprehensive technical and organizational security measures:
- TLS 1.3 encryption for all data transmitted between clients and servers
- Encryption of stored data at rest using industry-standard algorithms
- Access controls restricting employee data access to authorized personnel with legitimate need
- Regular security audits conducted by independent third-party firms
- Incident response procedures for identifying, containing, and remediating potential breaches
- Secure development practices with code review and vulnerability testing
- Employee security training and background verification
We never ask for your recovery phrase or private keys. The Crypto Ledger architecture ensures recovery phrases and private keys exist only inside hardware wallet secure elements. These cryptographic secrets are never transmitted to Ledger servers, companion applications, or any third party. Any request for recovery phrases or private keys should be immediately recognized as fraudulent and reported through official channels.
Data Retention
Crypto Ledger Trust retains personal data only for durations necessary to fulfill stated purposes:
- Website server logs: 90 days, then permanent deletion
- Analytics data: 26 months rolling retention with subsequent archival and deletion
- Genuine check records: 18 months for device verification and fraud prevention
- Support tickets: 3 years after last interaction for follow-up capability
- Security incident data: 5 years for threat analysis and legal compliance
- Cookie consent records: 13 months per regulatory guidelines
Users can request data deletion subject to legal retention requirements. Deletion requests can be submitted through the support portal with identity verification as required.
User Rights
Depending on jurisdiction, users may exercise rights regarding personal data including:
- Access to personal data held about them
- Correction of inaccurate or incomplete data
- Deletion of personal data (subject to legal requirements)
- Restriction of data processing
- Data portability in structured, machine-readable formats
- Objection to processing based on legitimate interests
- Withdrawal of consent for consent-based processing
Rights requests can be submitted through the support portal at support.ledger.com. Identity verification may be required before processing to prevent unauthorized access. Responses are provided within 30 days or within timeframes required by applicable law.
International Transfers
Data may be transferred internationally for processing by service providers and infrastructure partners located outside the user jurisdiction. Such transfers are protected by appropriate safeguards including Standard Contractual Clauses approved by relevant regulatory authorities, adequacy decisions recognizing equivalent data protection standards, and binding corporate rules where applicable.
Children Privacy
Crypto Ledger services are not directed at individuals under 18 years of age. Personal data from minors is not knowingly collected. If such collection is discovered, the data will be deleted promptly upon notification.
Policy Changes
This policy may be updated to reflect changes in data handling practices, regulatory requirements, or service capabilities. Material changes will be communicated through application interfaces, website notices, or direct communication where appropriate.
Privacy Inquiries
Privacy questions can be directed to the support portal at support.ledger.com. Privacy-related inquiries receive priority handling within applicable regulatory timeframes. For general support, visit our Contact page.